As a real estate broker, my relationship with my clients doesn’t end at the closing of their transactions. I provide support with whatever my clients need; questions about rates as they are ready to refinance; home renovation; new purchases and the list goes on.
Recently one of my clients contacted me, she had purchased her home the previous year and had some concerns regarding her transaction. She was a first-time homebuyer and had purchased a condo and after a year she confessed she wasn’t happy with her transaction. We got together for tea, so I could find out what exactly her concerns were and help her resolve them. What she disclosed to me was one of the many things I discuss with my clients but may not always get; full disclosure.
She acknowledged that, although I talked with her about providing me and her lender full disclosure regarding her purchase, she did not provide it. There was pertinent information that needed to be shared with us as her homebuying partners, but she omitted these crucial pieces. Now she finds herself in a situation she isn’t necessarily happy with because she did not provide me with all the critical information I needed to help her make the right decisions when it came to her purchase. She is very happy she bought a home, but not necessarily the circumstances by which it was purchased. This is the first time I’ve had a client admit this to me, and I was so glad she did. We were able to discuss a plan of action and next steps and we are on the way to her turning this situation around for the better!
As a buyer or seller, it is imperative you work with someone who you can trust. You need to trust in their ability to execute your real estate transaction properly, their capacity to council you through the process, and your comfort in sharing all the information that must to be shared. Even if you have bought and sold before and are not a first-time homebuyer, every transaction is different and requires a professional to ensure your needs are met and you end up with the best-case scenario for you! Study after study, and survey after survey reflect the need for a real estate professional and consumers wantonness to work with one. What is not shared is the need to provide your broker with the adequate tools she/he needs to support you and your family!